Measurement
Introducing QRate
A mobile app powered by Insaight
You've trained your teams, optimized your processes, and enhanced customer interactions, but how do you know if it’s truly working?
QRate helps you measure the impact in real time, so you can make smarter decisions, close service gaps, and deliver meaningful customer experiences.
Transforming Customer Experience with Data
QRate empowers businesses to measure and improve service excellence by capturing insights from four critical service touchpoints
Customer Satisfaction Surveys (CSAT)
Net Promoter Score (NPS)
Mystery Shopper Evaluations
Internal Quality Evaluations
A Solution to Common Challenges
QRate addresses critical service measurement roadblocks
Delayed CSAT Feedback
Real-time reporting prevents last-minute corrective measures.
Inconsistent Training Results
Evaluate progress post-training using measurable data.
Limited Compliance Checks
Conduct regular and transparent internal evaluations.
Siloed Evaluations
A single platform consolidates internal and external insights.
Real-Time Dashboards and Insights
Unified view of CSAT, NPS, and Internal Quality data.
Customizable dashboards to track staff performance by date, location, or team.
Patterns and insights for coaching, product improvement, and targeted learning.
How QRate Benefits Your Organisation
Senior Management
Gain real-time insights, align customer feedback with internal scores, and reward top performers.
Supervisors
Identify gaps, provide effective coaching, and foster team growth.
Service Quality & Learning Teams
Focus on targeted training, track improvements easily, and save time on analysis.
Frontline Staff
Transparent assessments, progress tracking, continuous improvement.
Want to Learn More?
Schedule a demo to see how QRate can revolutionize your service quality management.