Customer Experience

INSAIGHTS

Nov 83 min read

Why Customer Service training is rarely the solution.

I could guarantee my clients that, after our sessions, their CSAT scores would go up, and their NPS would rise.It did! But not for long.

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Dec 18, 20232 min read

Crafting Memorable Customer Experiences with Technology.

Welcome to the age where technology isn't just a tool, it's a companion in the customer journey. As someone who's witnessed the...

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Dec 18, 20232 min read

Discovering Genuine Connection through Transformative Listening

Opening up a bit today. In my role as a leadership and customer experience trainer, I've been honing listening skills for the past 15...

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