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Breaking the Cycle: Empowering Middle Management to Sustain Exceptional Customer Service

Roshini Visvananthan

Nov 131 min read

Breaking the Cycle: Empowering Middle Management to Sustain Exceptional Customer Service

In almost every organisation I've worked with to improve customer experience, a familiar pattern tends to emerge

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Why Customer Service training is rarely the solution.

Roshini Visvananthan

Nov 83 min read

Why Customer Service training is rarely the solution.

I could guarantee my clients that, after our sessions, their CSAT scores would go up, and their NPS would rise.It did! But not for long.

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Women in Leadership - My First Encounter

Roshini Visvananthan

Jan 82 min read

Women in Leadership - My First Encounter

As a 7-year-old girl entering the gates of Sacred Heart Convent Melaka for the first time, I had my first encounter with an amazing...

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Strategies for Navigating Workplace Diversity and Fostering Inclusivity in Your Environment.

Admin

Dec 28, 20231 min read

Strategies for Navigating Workplace Diversity and Fostering Inclusivity in Your Environment.

Envision your workplace as a mosaic, where each piece contributes a unique color to the canvas. Cultural diversity isn't a complex...

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Crafting Memorable Customer Experiences with Technology.

Darshini Visvananthan

Dec 18, 20232 min read

Crafting Memorable Customer Experiences with Technology.

Welcome to the age where technology isn't just a tool, it's a companion in the customer journey. As someone who's witnessed the...

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Discovering Genuine Connection through Transformative Listening

Roshini Visvananthan

Dec 18, 20232 min read

Discovering Genuine Connection through Transformative Listening

Opening up a bit today. In my role as a leadership and customer experience trainer, I've been honing listening skills for the past 15...

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Embracing Change: Navigating Layoffs and Finding Authentic Purpose

Darshini Visvananthan

Dec 13, 20233 min read

Embracing Change: Navigating Layoffs and Finding Authentic Purpose

As we hit that time of year when news about job cuts fills our feeds, I feel the need to share a part of my story—one with tough moments,...

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Harmony at Work: Crafting the Perfect Playlist for a Productive Day in the Creative Realm

Darshini Visvananthan

Dec 12, 20232 min read

Harmony at Work: Crafting the Perfect Playlist for a Productive Day in the Creative Realm

Ever wondered how to transform your daily grind from a monotonous routine into something more uplifting and dynamic? Well, let's talk...

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Roshini Visvananthan

Dec 12, 20231 min read

Leadership Year End Review

As the year concludes, a personal leadership review isn't just a retrospective—it's a strategic investment in your growth. Reflect on...

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Conducting a Year End Reflection With Your Team

Roshini Visvananthan

Dec 11, 20231 min read

Conducting a Year End Reflection With Your Team

As we approach the end of the year, it's time to hit pause, reflect, and set the stage for an even more phenomenal year ahead. 🚀✨...

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letchumiachanah

May 31, 20211 min read

Child Rights in the Palm Oil Industry

Organised by LexisNexis Southeast Asia International standards on child rights have advanced dramatically over the past century, but gaps...

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RSPO human rights manager Kamini Visvananthan moves to consultancy

letchumiachanah

May 31, 20211 min read

RSPO human rights manager Kamini Visvananthan moves to consultancy

Kamini Visvananthan, human rights and social standards manager for the Roundtable on Sustainable Palm Oil (RSPO), has moved on from the...

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Child labour in palm oil: How can children on plantations be kept safe?

letchumiachanah

May 27, 20211 min read

Child labour in palm oil: How can children on plantations be kept safe?

To discuss what can be done to keep children safe and families together on palm oil plantations, Eco-Business correspondent Zafirah Zein...

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Where is the palm oil industry on human rights?

letchumiachanah

May 27, 20211 min read

Where is the palm oil industry on human rights?

As global attention focuses on forests and the plight of orangutans, the untold part of the palm oil story is people. What is the...

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Addressing the roots of child labour in palm oil

letchumiachanah

May 27, 20214 min read

Addressing the roots of child labour in palm oil

By Kamini Visvananthan Human Rights and Social Standards Consultant In my last post on Labour Day, I shared my thoughts about a topic...

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Ensuring workers' rights are upheld this Labour Day and everyday despite COVID-19 challenges

letchumiachanah

May 27, 20214 min read

Ensuring workers' rights are upheld this Labour Day and everyday despite COVID-19 challenges

Kamini Visvananthan Human Rights and Social Standards Consultant Up until a few years ago, May 1st was just another public holiday. I...

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Finding That Elusive Balance in your Organization

Roshini Visvananthan

Apr 4, 20184 min read

Finding That Elusive Balance in your Organization

Balance - one of my favorite words. To find balance in everything that we do is what I believe is the purpose in life. Sounds very ZEN...

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